Privacy Policy

Helios Trade Ltd ("we", "us", "our") is a company registered in England & Wales (Company Registration Number 15063939, VAT Number 453630404). We act as the data controller for the personal data we collect through our website, partner correspondence and wholesale operations.

For any privacy-related enquiries, contact info@heliostradeltd.com.

We only collect data necessary to operate our business:

• Contact details (name, business email, phone, company) submitted through enquiry forms.
• Business information required for onboarding partners, suppliers and buyers (company registration, VAT number, trade references).
• Correspondence and records of communications with our team.
• Technical data (IP address, browser type, pages viewed) collected via essential website analytics.

• To respond to enquiries and manage partner or wholesale relationships.
• To perform contractual obligations, invoicing and account management.
• To comply with legal, regulatory and anti-money-laundering requirements.
• To maintain and improve the security and performance of our website.

We rely on the following lawful bases under the UK GDPR and Data Protection Act 2018:

• Contract — to enter into or perform a supply, distribution or partnership agreement.
• Legitimate interests — to operate, protect and grow our business responsibly.
• Legal obligation — for tax, accounting and anti-money-laundering compliance.
• Consent — where required, for optional communications.

We do not sell personal data. We share information only with trusted service providers (accounting, legal, IT, logistics) under written agreements, and with regulators or authorities where legally required.

Where data is transferred outside the UK, we use appropriate safeguards such as UK International Data Transfer Agreements or adequacy regulations.

We retain personal data only for as long as necessary to fulfil the purposes above, or as required by law (typically up to 6 years for financial and AML records).

Under UK GDPR you have the right to access, rectify, erase, restrict or object to processing of your personal data, and the right to data portability. To exercise these rights, contact info@heliostradeltd.com.

You may also lodge a complaint with the UK Information Commissioner's Office (ICO) at ico.org.uk.

We maintain appropriate technical and organisational measures to protect personal data against unauthorised access, loss or misuse.

We may update this policy periodically. Material changes will be communicated through our website.